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  • Do you ship outside the US?
    We can currently ship to the US and Canada! We hope to add Europe soon. Even if we can't ship to your area yet, you can still become a member of the site, and participate in the upcoming community features - We'd love to have you! We will also be at several events and festivals in the coming year and you are welcome to try our coffee there :)
  • Do you have a physical location?
    No, not yet! We’re a small business with big dreams. We hope you’ll join our community and watch our journey unfold.
  • What are your shipping policies and timeframes?
    Most of our products ship within 3-5 business days and arrive within 7 business days. This, of course, depends on the current shipping volume and seasonal delays! We cannot always control those things, but we do our best to make sure you receive your order in a reasonable time frame. See our Shipping Policies page for more info!
  • Will all of my items arrive in the same order?
    Sometimes, but not always. We endeavor to keep shipping and various other costs as low as possible to keep the prices fair for you. Occasionally this means storing and shipping from different locations, which can mean you'll receive more than one package. We try to limit this as much as possible though! Please recycle your boxes whenever you can :)
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
  • What is the Gift Tree?
    The Gift Tree is a mysterious magical Christmas tree that appears each year during the month of December at Brewhurt. If you explore around it, you will discover all kinds of treasures and prizes, from discounts to badges, to backgrounds and more! Come back each day to see what you can discover... Just click or tap around the tree to see if you can find a present. When one appears, click to see what's inside!
  • How do I earn badges?
    Badges are a surprise gift that you earn by navigating, performing actions or making purchases. You never know where they might be... Some are more rare than others, and right now they're just for decoration. Soon, you'll be able to use them to unlock special feature and events!
  • Does Brewhurt membership cost anything?
    Nope. Being a member is free, and free of spam! We will email you from time to time, but that's just to tell you about new products, new features, and upcoming events in the world of Buhurt. Be as involved (or not) as you like.
  • Can everyone see my info if I am a member??
    Nope! The only things others can see are: *Your profile picture *Your bio *Your badges *Your posts *Your comments on other posts *Any other info YOU want to share They won't see your number, email, addresses or payment info. Don't worry!
  • What does being a site member get me?
    Our membership structure and community is still 'under construction.' Right now you can... *Edit your profile and bio *Decorate your banner and add a profile picture *Save and manage your addresses for easy shipping *Save and manage payment methods for easy checkout *View and manage your orders *Earn badges and display them Soon you can... *Write posts *Share pictures *Follow other members and comment on their posts and photos *Gain access to special members-only sales and pricing *Collect points and spend them in-store *Participate in community contests and win prizes
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